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Frequently Asked Questions

What is your turnaround time?
We think it’s great when clients give us a one week notice prior to a shoot; however, we often aren’t afforded that much time and are happy to help you more quickly if you need it. We can deliver edited still photos within 24 hours following the time of the shoot.
How will I get my files?
For most projects, we will deliver edited digital photos to you via Google Drive within 24 hours following the completion of the shoot. If your project requires additional post-processing work including mapping, video editing, or image stitching, delivery time can take several days. You will receive an email that includes a link to your online photo gallery where you can download all of these files to a local device.
Do I need to be on-site for the shoot?
It is typically not necessary for you to be on-site for the shoot; however, you are welcome to join us if you feel it will be beneficial. Our pilots are trained professionals and can capture high-quality imagery in just about any setting. Please note that if you do opt to join us on the shoot, scheduling times might be delayed as this will have to be coordinated with multiple parties. We will share our project intake form with you prior to scheduling the project. This form allows you to describe your preferences, goals, and objectives in full detail. Most of our clients choose to communicate online or over the phone.
What kind of weather would be best for the shoot?
This depends on what you are trying to accomplish and your personal preferences. For marketing photos, many professionals prefer partly cloudy weather because of the abundant sunlight along with just enough clouds in the sky to display texture in the photos.
I was told this location is too close to an airport. Can you fly near airports?
It depends. Although it is true there are some locations and areas that are either off-limits or have additional height restrictions, we can fly near, or even at, most airports if we can obtain the necessary legal permission. Please see our post on airspace classifications for more information. If you are unsure of the viability of a particular location, shoot us an email or give us a call. We're happy to help take a look!

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